If your gate fails during working hours and you would like to book an engineer’s visit please call us on 01179 786095, outside of these hours please email us at info@elex.uk. The emails are monitored.
We deal with call outs on a case by case basis. We try our hardest to have quick response times, however this depends on the case and what needs to be done before we can send an engineer out to help.
We can often change replacement parts, which you can find out more about on our maintenance and repair cover page. Emergency repairs can often be fixed there and then for sliding gates, swing gates and most other automatic gates.
Maintenance Packages and Electric Gate Servicing
Prevention is always better than cure when it comes to electric gates. Annual regular servicing helps extend their life and avoid costly repairs, and electric gates should be serviced annually to help prevent issues.
We offer several service plans when we install any gates.
As part of electric gate maintenance, routine maintenance includes lubrication of moving parts, while annual servicing includes testing safety features and electrical systems to help prevent costly breakdowns. Here we have listed just some of the areas that our electric gate servicing report will cover:
- On-the-spot repairs
- Whether your gate meets current safety standards and compliance requirements
- Refurbishments
- Minor and major adjustments
- If your gate requires an upgrade
Please note that the service only does not include a contract. Proper regular maintenance and routine maintenance can prevent rust, support regular servicing, and with the right upkeep help gates last 15 to 20 years, which can help you avoid costly repairs.
General Terms/Warranty
All automation equipment supplied and installed by Elex Gates & Barriers comes with a two year Manufacturer’s parts warranty. However, annual servicing is a requirement of this guarantee, supports compliance with industry standards, and helps protect the safe operation of gate automation systems. This applies to automated gates and driveway gates supplied and installed by Elex.
General Information on Gate Automation
The following may apply according to the installation selected:
During installation, considerable delays may occur to vehicular access in the installation area. Therefore, we recommend that alternative arrangements are made to keep use of the entrance to a minimum. No allowance is made for any permanent or special reinstatement of driveway, road or structural surfaces which may become necessary on completion of the installation, other than patch and repair with concrete, mortar or plaster as applicable.
Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as possible, please refer to our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us in order that we can rectify the problem as quickly as possible. Either call us, email us at info@elex.uk or write to us at Elex, 200 South Liberty Lane, Ashton, Bristol BS3 2TY.
We aim to respond to all enquiries, (complaints or otherwise) within 7 days of receipt.
Gate Repair & Gate Maintenance FAQs
Do you offer gate repair services for electric and automatic gates?
Yes, we provide gate repair services and electric gate repair for a wide range of electric and automatic gate systems. Whether the issue relates to the motor, safety devices, control board, hinges, access control, wiring, control panels, dead batteries, power supply problems or general wear and tear, we can inspect the problem and carry out the necessary repairs, including repairs that fix motors and control boards. For urgent faults, we can arrange an emergency call, and common electric gate problems often involve faulty motors or misaligned sensors.
Why is regular gate maintenance important?
Regular gate maintenance helps keep your gate system safe, reliable and working efficiently. It includes routine checks of the gate’s structure and operation, not just reacting after a failure. It allows us to identify wear before it leads to a failure, protect day-to-day security, reduce the risk of unexpected breakdowns and ensure key components such as motors, sensors and safety features are functioning properly. This can include lubricating hinges, rollers and other mechanical components to reduce friction and wear. Lubricating hardware annually can also help reduce noise. Routine maintenance helps spot problems early, avoid costly repairs and lower the risk of premature replacement.
Can you repair gates that were not originally installed by Elex?
Yes, in many cases we can carry out gate repair and gate maintenance even if the system was installed by another provider. Our skilled technicians have experience with different gate types and automation systems, which helps reduce the risk of improper repairs. We’ll assess the condition of the gate, identify the fault and advise on the most practical and cost-effective next step. After assessing the fault, we provide a transparent written estimate before repairs are carried out.
What are the signs and common electric gate problems that indicate my gate needs maintenance or repair?
Common signs include unusual noises, slow movement, inconsistent opening or closing, remote access issues, visible wear on components or the gate stopping altogether. If your system is not operating as it should, it is best to arrange a professional inspection before the issue becomes more serious.
Do you offer planned gate maintenance contracts?
Yes, we can provide planned gate maintenance to help keep your gates in good working order throughout the year. This is especially useful for commercial sites, shared developments and busy entrances where reliability, safety and reduced downtime are a priority.
